Frequently Asked Questions
Everything you need to know about bringing your dream home to life.
How long does shipping take for furniture items?
Most orders are processed within 24 hours and typically arrive within 3-5 business days via standard ground shipping.
What is your return policy?
We offer a 90-day return policy. If you are not completely satisfied with your purchase, you can return it for a full refund, no questions asked.
Is assembly difficult for Nathan James products?
Not at all. We design our furniture for quick and easy assembly, often requiring no tools and taking less than 30 minutes.
Do you offer a warranty on your furniture?
Yes, we provide a lifetime manufacturer warranty on all our products to ensure your home remains beautiful for years to come.
Can I cancel or modify my order after it's placed?
Because we process orders quickly, we recommend contacting our support team within 1 hour of placement to request any changes.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through Affirm and Shop Pay.